Posted on 07/2/13 by Cloud Calculator Staff
In an analysis performed by Jay Hessier of Gartner it is predicted that cloud service provider contracts "will not provide detailed and substantive security and data recovery SLAs before 2016.”
Seeing that 2016 is still a few years away, this should lead you to question the integrity of the Service Level Agreements (SLAs) being offered today. Just how credible are they, and how much importance should your company place on them?
In a recent blog post, Hessier once again accurately summed up this dilemma, “AN SLA IS NO MORE THAN AN EXPRESSION OF INTENT; IT IS NOT EVIDENCE OF DELIVERABILITY.”
In other words, just because an SLA says it can deliver something does not mean that it will. While some agreements are misleading, many simply fail to guarantee adequate compensation in the event of a service outage. In many of these cases, the cost of lost data or lost business due to system downtime will far exceed any compensation the SLA defines.